ANNOUCEMENT
We have closed our doors.
Knabix Host has officially closed its doors and has ceased trading. All assets and management belonging to Knabix Host has been transferred to Interbix, our parent company. If you need any assistance, please contact Thanh Hung via email at [email protected]
We've already gone ahead and disabled our client portal and have no records of invoices and customer data except those we are legally required to hold. These required records are currently in possession of Interbix.
We recommend you check out one of our sister brands for your hosting needs by clicking here.
Want to learn more about why we decided it was best to close our doors? Please read our press release below.
PRESS RELEASE
Press Release
July 2nd, 2020 - It is with a heavy heart to announce that Knabix Host will soon cease operations. New orders will be suspended, but current active services will continue until July 31, 2020. Any customer with an outstanding service time after that date will receive a pro-rated refund.
Knabix Host entered the market back in 2016 to deliver unmatched game server hosting, starting with Minecraft. Unfortunately, we entered the market when it was saturated with many existing competitors. We also didn't have the adequate tools and resources to properly serve our customers and we are sorry. Over the past years, we've learned so much from our mistakes and we want to use our knowledge and build something better.
During the past year, discussions have been made with Interbix, our parent company, about winding down Knabix Host and creating a new brand focused on something more. With past knowledge about Knabix Host and Interbix's resources we believe we can launch something more useful for both consumers and businesses alike. You can keep posted on when we launch the brand on Interbix’s website at https://press.interbix.net.
You may be wondering as to what will happen about your current service and the timeline right now. Currently, the timeline is as followed (subject to change):
July 2nd - New orders are suspended. Current active services with a recurring subscription with a payment processor (ex: PayPal) will be terminated.
July 31st - All remaining active services will be terminated and deleted from our servers. It is necessary to create a backup of your service BEFORE this point, as we will not be automatically creating backups unless requested prior to this date.
Early August - We'll be sending out pro-rated refunds to customers whose services last longer than July 1st. Emails regarding this specific details will be emailed to relevant customers.
Early November - The client area will be shut down and data will be preserved for our internal reference. Download any invoices you want to keep before this date.
Mid-November to December - The company will be dissolved. Management of all remaining assets will be assigned to Interbix.
Specific details regarding this will be emailed to relevant customers.
We apologize for the inconvenience this decision will cause for you, our loyal customers. We hope you continue being a customer with our upcoming brand.
Press Release Contact
Thanh Hung
Chief Executive Officer | Knabix Host Ltd
Email: [email protected]
Phone: +1 (844) 898-7241 x101719